Technical support: The company's service is user-centric, all-round, full-process, advanced, active, and scientific service concept across time and space. The goal to achieve is to exceed the needs of users and make the service a kind of service for users. The process of creating greater value enables users to get a value-for-money return from the service. The best service for users and society.
Every year, irregular technical training is held for users, and users are trained for operation, maintenance and management personnel. To
Provide a one-year warranty, and continue to provide users with paid service and technical support after the warranty expires.
In case of technical problems, within 24 hours within the province and 72 hours outside the province, rush to the scene to deal with them in time.
Provide technical consultation and information, and reply the same day after receiving the phone and fax.
On-site quality return visits are conducted regularly or irregularly every year. Solve the problems and questions encountered by users on site.
Start with the details, see the small knowledge; move with affection, treat each other with sincerity; quality first, service first;
Shengyue achieves: sincere smile; efficient and fast service; professional service support; 360-degree worry-free service, caring, worry-free, and assured;
Shengyue promises: the customer will respond within 2 hours if the customer raises the problem; the fault will be reported to the scene within 24 hours;
Service guarantee: 365 days×24 hours all-weather standardized service system;